The Extra Help Unit team works hard year-round to support individuals and micro-businesses who might be considered vulnerable to resolve issues with their energy suppliers. Beyond that, we work with suppliers and industry stakeholders to raise standards across the industry. 

Some of our recent work includes:

• Responding to Ofgem's consultation Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing

• Providing EHU case studies for Ofgem's report Vulnerable consumers in the energy market: 2019

• Contributing to the UKRPA seminar Approaching Vulnerability in June 2019

• Contributing to the Energy Credit summit hosted at Scottish Parliament in May 2019

• Taking part in panel discussions at Ofgem's Energy Conference 2019: Energy of the Future