The EHU works to bring about change in the industry for the benefit of consumers. We see the impact of suppliers’ practices on their customers first-hand. This allows us to contribute to industry consultations with real-life examples and influence stakeholders across the energy industry.

We have an ongoing dialogue with Ofgem's compliance and enforcement teams through our participation in the Tripartite process (see diagram below or download PDF version) with Citizens Advice and the Energy Ombudsman, as well as fortnightly meetings to discuss more immediate concerns or requests for data.

Extra Help Unit casework evidence has fed into Ofgem consultations and compliance activity. For more details please see our 'Latest Work'.